TL;DR Have your player(s) with high latency visit http://ping.gl.ply.gg and see which datacenter they are getting routed to (tunnel_name shows datacenter). If the datacenter is far from you and the player, consider getting using a regional tunnel with Playit Premium . If you’re hosting a server using WiFi, try moving to a wired connection. Restart your router, sometimes the router gets into a funky state and buffer bloat becomes a big issue. If your hosting Minecraft, try lowering view-distance. More details on Fixing timeout errors with Minecraft . What is ping? Simply said, ping is the amount of time it takes for you to receive a response from a target. If you want to measure your ping to one of playit’s servers, you can open the command line / prompt and run: Read more

Knowing whether or not playit is blocked on your network can be hard. Here are some things to help determine if playit is blocked. Ping your tunnel (DNS Check) Doing this will test your network’s ability to resolve playit’s domains into IP addresses. You can do this on any operating system with access to a command line interface. If it looks like this, you’re good. Windows C:\Users\playit>ping lemon-airplanes.gl.joinmc.link Pinging lemon-airplanes.gl.joinmc.link [147.185.221.20] with 32 bytes of data: Reply from 147.185.221.20: bytes=32 time=30ms TTL=54 Reply from 147.185.22s1.20: bytes=32 time=30ms TTL=54 Reply from 147.185.221.20: bytes=32 time=30ms TTL=54 Reply from 147.185.221.20: bytes=32 time=30ms TTL=54 Reply from 147.185.221.20: bytes=32 time=30ms TTL=54 Ping statistics for 147.185.221.20: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 30ms, Maximum = 30ms, Average = 30ms Linux / Mac playit@playit-gg:~$ ping lemon-airplanes.gl.joinmc.link PING lemon-airplanes.gl.joinmc.link (147.185.221.20) 56(84) bytes of data. 64 bytes from 147.185.221.20: icmp_seq=1 ttl=54 time=30.1 ms 64 bytes from 147.185.221.20: icmp_seq=2 ttl=54 time=30.4 ms 64 bytes from 147.185.221.20: icmp_seq=3 ttl=54 time=31.1 ms 64 bytes from 147.185.221.20: icmp_seq=3 ttl=54 time=29.7 ms --- lemon-airplanes.gl.joinmc.link ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 4123ms rtt min/avg/max/mdev = 29.7/30.3/31.1/0.4 ms Another thing you may do is an nslookup or a nameserver lookup This will look at your DNS servers, and try to find your tunnel address with IP addresses. Read more